Owning the platform is owning the customer – but at what price?

Transaction volumes are increasingly generated via platforms that bring providers and customers together and thus act as intermediaries. Although intermediary models are already widespread in the analogue world in the form of travel agencies or brokerages, these models only really scale on the internet and shaping the concept of the platform economy. 


For customers, platforms offer access to different providers with a one-time registration. For providers, platforms offer contact with customers without requiring their own frontend. The platform itself supposedly benefits the most – today, the quality and quantity of the customer contact determines the value of the company more than ever, and being in control of this contact is next to priceless. However, the advantage of direct contact comes with a price to pay - in particular the technical integration of multiple providers with often very different interfaces represent a complexity that is initially difficult to assess (and therefore often underestimated). Platform providers also need to define contractual relationships, orchestrate payment flows according to regulatory requirements and, arguably most importantly, establish a successful platform business model.

By combining professional competence in the conception of customer-oriented business models, technical know-how in implementation and experience in defining sustainable business models, CORE supports clients from conception and implementation to the efficient operation of platform models.

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Expert EN - Tim Schreier

Tim Schreier
Transformation Director
Tim
Schreier

Tim Schreier is a Transformation Director at CORE. As a graduate in business administration with a focus on venture capital, Tim provides support in medium and large transactions, among other thing...

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Tim Schreier is a Transformation Director at CORE. As a graduate in business administration with a focus on venture capital, Tim provides support in medium and large transactions, among other things. At CORE, Tim focuses primarily on clients from the financial sector and the publishing industry. He advises clients on their M&A activities, particularly in the pre-deal, due diligence and signing/closing phases. Tim is also an expert in the commercial evaluation of investment projects and the sourcing and management of vendors.

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Expert EN - Chano Casal Daponte

Chano Casal Daponte
Senior Transformation Manager
Chano
Casal Daponte

Chano Casal Daponte is Senior Transformation Manager at CORE. He gained his banking expertise through various functions in the Swiss financial industry over the past 10 years. At CORE, Chano focuse...

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Chano Casal Daponte is Senior Transformation Manager at CORE. He gained his banking expertise through various functions in the Swiss financial industry over the past 10 years. At CORE, Chano focuses on complex projects for digital payment solutions and the further development of strategic open banking concepts.

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